We currently offer our systems in RAL 7016 Anthracite and RAL 9005 Black. Additionally, for pergolas, we can produce and deliver a white option upon request. Please note that selecting white for a pergola may affect the production lead time and transportation costs.

Absolutely. Just let us know via email how many holes you require for each unit, and we will include your specifications in the order notes.

Polycarbonate

Pros:

• Lightweight & Impact-Resistant: Easier to handle and less likely to break under impact..
• Excellent Insulation: Provides good thermal and sound insulation..
• UV Resistant: Often treated to minimize yellowing and maintain clarity over time.

Cons:

• Scratch-Prone: More susceptible to scratches compared to glass..
• Optical Clarity: Generally less transparent than glass, which might affect the aesthetic..
• Noise: Can produce a noticeable "pat pat pat" sound when it rains..
• Maintenance: May require extra care to prevent discoloration or degradation over time.

Glass

Pros:

• Superior Clarity: Offers excellent light transmission and a premium look..
• Durability: Resistant to scratching and can be easier to clean.. 4
• Aesthetic Appeal: Often preferred for its sleek and modern appearance.
  

Cons:.

• Heavier & Brittle: Requires a sturdier frame and is more prone to breakage..
• Cost: Typically more expensive due to material and installation requirements..
• Installation: The added weight may complicate the installation process compared to polycarbonate.

Ultimately, the choice depends on your priorities—whether you value the lightweight, impact-resistant properties of polycarbonate (with its associated noise during rain) or the clarity and premium appearance of glass.

Our garden furniture is crafted from high-quality, weather-resistant materials and powder-coated aluminum ensuring longevity and low maintenance.

We recommend regular cleaning with mild soap and water to preserve their appearance and durability.

Yes, many of our garden furniture options can be customized to match your desired style or outdoor decor. Please contact our customer service for more details on available customization options.

Our pergolas are designed with both aesthetics and functionality in mind, featuring robust construction, adjustable shading options, and customizable sizes to fit various outdoor spaces.

We provide detailed installation manuals for our pergolas. For added confidence, you can consult with a local professional installer, especially if your site requires special foundation work.

Absolutely! We offer a range of accessories, including integrated LED lighting, retractable canopies, and weatherproof fabric options, so you can tailor your pergola to your specific needs.

Our verandas can be tailored in terms of size, color, glazing options, and roofing materials to suit your outdoor space and design preferences. Custom dimensions and additional accessories are available upon request.

Yes, we offer insulation options for our verandas to ensure comfort in various weather conditions. This includes insulated glass and additional wall profiles designed to enhance energy efficiency.

The ordering process for custom verandas is similar to our other products: you select your base model, specify your customizations, and our team will assist you through the process to ensure your veranda meets your exact requirements.

Yes, we offer options for veranda gutters. You can choose between our sleek straight channels or our elegant oval channels, depending on your personal preference.

For verandas up to 6 meters wide, two standers are sufficient. If your veranda exceeds 6 meters in width, we recommend adding an extra stander. For verandas wider than 7 meters, ordering a third stander becomes essential for safety.

You can choose a single-piece gutter for verandas up to 7 meters wide. If your veranda exceeds 7 meters, you'll need to join two gutter pieces, and we recommend adding a stander at the joint for optimal support.

A spie is a small component used in veranda installations to ensure proper alignment and structural stability. It helps distribute weight evenly, prevents sagging, and provides a secure fit between components. Our spie options are available in polycarbonate or aluminum. The spie is placed on the upper sides of the veranda in a triangular shape, covering the angled section. Since verandas are always installed at an 8-degree slope, when viewed from the side, you will notice a triangular gap between the post and the wall profile. The spie is designed to close this gap, providing a more finished and aesthetically pleasing look while also offering additional protection from wind and rain.

A zijwand is a sidewall that can be added to your veranda for extra protection and privacy. It helps shield the space from wind, rain, and direct sunlight while also enhancing the overall look of your veranda. At X3 Aluminium, we offer side walls in polycarbonate or aluminium. Polycarbonate sidewalls are lightweight and durable, while aluminium rabat sidewalls provide a sleek and sturdy finish. Adding a zijwand makes your veranda more comfortable year-round by reducing exposure to the elements.

Our verandas come with a comprehensive warranty that covers manufacturing defects and structural issues. Specific warranty details, including coverage periods and conditions, can be provided upon request or found in our warranty documentation.

We offer a comprehensive range of aluminium profiles designed for both structural and decorative applications. Our profiles are manufactured with high-quality, durable aluminium that provides excellent corrosion resistance and long-lasting performance. Please find our latest profile catalogue HERE.

Yes, many of our aluminium profiles can be customized to meet your specific requirements. Whether you need a particular length, shape, or finish, our team is ready to help tailor the profiles to suit your project’s needs.

Aluminium profiles are low-maintenance by nature. A simple cleaning with mild soap and water is typically all that’s needed to keep them looking their best. For areas with harsh environmental conditions, periodic inspection is recommended to ensure all fittings remain secure.

Our aluminium profiles are engineered to provide an excellent balance between strength and weight. This makes them ideal for both load-bearing applications and areas where a sleek, lightweight solution is desired. Specific technical details are available upon request to help you select the perfect profile for your project.

We offer ergonomic and durable black and antraciet aluminium handles designed for ease of use and a secure grip, ensuring both functionality and a sleek aesthetic for your sliding systems.

Yes, stoppers are available as an optional accessory. They help control and limit the movement of sliding panels, ensuring stability and safety during operation.

We offer LED lighting accessories that seamlessly integrate into your system, enhancing visibility while adding a modern touch to your installation. Our energy-efficient options include 3W warm and cool LEDs, as well as dimmable sets—ideal for verandas or pergolas.

Our polycarbonate components are a popular choice when you need impact resistance and lightweight durability. Available in both clear and opal options, they’re perfect for glazing, protective covers, or as part of your structural design. We’ve carefully selected only the highest quality polycarbonate materials on the market for you.

For roofs and sliding walls, we provide a range of glass options, including frosted (melkglas), clear (helder), and tinted (getint) finishes. This variety allows you to choose the ideal balance of aesthetics and functionality for your project.

Our precision-engineered roller systems provide smooth and effortless movement of glass panels. They are designed to ensure reliable performance over time, making the operation of your sliding systems both efficient and quiet.

Ordering online is simple:

1. Visit our webshop.
2. Use the filter on the left to select your product.
3. Click on the product to see details and add any accessories.
4. Click “Add to Cart” to be directed to your shopping cart.
5. Choose to continue shopping or proceed to checkout.
6. During checkout, fill in your details, select a payment method, and complete your order.
7. After payment is processed, you’ll receive an order confirmation email from X3 Aluminium, and our team will contact you about delivery!

Absolutely! You can order any additional accessories separately at any time after your initial purchase.

If you experience any issues during payment, please contact us so we can resend the payment link. Keep in mind that placing a new order may create a duplicate in our system.

We accept iDEAL, Visa, MasterCard, PayPal, and Bancontact.

Yes, showroom payments are available; however, please note that we do not accept cash payments.

Yes, you can arrange for pick-up. Small accessories can be collected directly from our showroom, and larger items like rail systems are available for pick-up by appointment. Please ensure you have proper transportation, assistance for loading, and safety shoes. When picking up glass, use an appropriate glass rack and securing strips, as the glass cannot be transported lying down.

Once your payment is received, a member of our planning team will contact you by phone to schedule a delivery date.

Yes, you can specify a different delivery address during the ordering process if it differs from your billing address.

We recommend scheduling your installer only after your order has been delivered. In the event of any unforeseen delivery delays—such as vehicle issues—we will notify you promptly to reschedule. Please note that any costs incurred by your installer are not our responsibility.

If you’ve ordered a sliding wall system in the wrong size, an exchange can be arranged with only the transport costs being charged.

For orders including glass panels that have already been delivered, we will inspect the condition of the panels before proceeding.

If your items have not yet been delivered, please contact our customer service immediately. For custom-made items like verandas or pergolas, the full price still applies as these products are specifically tailored for you and cannot be resold.

Our installation manual is available HERE. (https://5unik5-ew.myshopify.com/pages/manuals).

Apart from the sliding glass wall system, you will need to arrange for a mounting kit and screws on your own, as these depend on your specific installation materials and are not supplied by X3 Aluminium.

Safety glass is 10mm tempered glass that has been heat-treated to become highly resistant to breakage. In the unlikely event that it does break, it shatters into many small, blunt pieces rather than dangerous shards.

If you receive a defective or damaged part, please do not install it. Instead, take clear photos of the defect and email them along with your order number to info@x3aluminium.nl. We will work with you to resolve the issue promptly. (Please note that if a defective part is installed, we cannot determine the cause of the defect, and replacement will not be possible.) For glass panels, report any damage immediately—within 6 hours of delivery—and do not install the panel; otherwise, replacement or goodwill compensation will not be available.

If you wish to file a complaint regarding any of our products or services, please use the contact form on our website’s contact page and include your order number. Our team will get back to you as soon as possible with a detailed response.

We kindly ask that you measure the required dimensions yourself before placing an order. However, if you need any assistance, please feel free to reach out to us.

In the event of a delivery delay due to unforeseen issues (such as a vehicle defect), we will notify you as soon as possible and arrange a new delivery time. Unfortunately, compensation for such delays is not provided.

Yes, you can return standard products without providing any reason within 14 days of receiving the products by exercising your right to cancel under our distance selling contract; however, this cancellation right does not apply to custom-made items (for example, products made to your specific measurements such as veranda or pergola) since they are produced specifically for you and may not be resold.

For instructions on how to cancel your order before delivery, please review our privacy policy HERE. (https://admin.shopify.com/store/5unik5-ew/themes/176000368975/editor?previewPath=%2Fpolicies%2Fprivacy-policy) for our privacy policy.

You can review our privacy policy Click HERE (https://admin.shopify.com/store/5unik5-ew/themes/176000368975/editor?previewPath=%2Fpolicies%2Fterms-of-service) for our terms and conditions.

For information on our general terms and conditions, please refer to the designated section on our website.